Discreet Brown-Box Shipping
All Adult Toy Mail orders are delivered in plain, brown padded envelopes and boxes
to preserve your privacy. They only identifying mark on the package is your
mailing address and ours.
Methods, Delivery Times and FAQs
Shipping Methods and Delivery Times
Standard Shipping
Eastern Half of Contiguous United States (5 to 8 business days)
Western Half of Contiguous United States, Alaska, Hawaii, and US Territories (10
to 14 business days)
Standard shipping orders are processed in our warehouse facilities within 2
business days. These orders are delivered by the United States Postal Service.
Standard can be used for any destination including PO/APO/FPO addresses. You’ll
need to put a shipping zip code in to checkout to determine actual delivery
times.
UPS 2-day (2 business days)
Deliverable within the continental United States, Alaska, Hawaii or U.S.
territory.
Place your order before 2:45 p.m. Eastern Standard Time, Monday-Friday, we will
process your order and arrange for UPS to pick it up that same day. UPS will
then deliver your order within 2 business days after pick up.
If you place your order after the 2:45 p.m. deadline or on a non-business day,
we will process it and ship it on the next business day. For instance, Sunday
orders are processed and shipped on Monday and should be delivered on Wednesday.
Exceptions:
UPS does not pick up or delivery on US holidays and your order may be delayed
due to a holiday. This will be noted when you checkout and in your order status
online.
UPS only delivers to street addresses and not PO/APO/FPO addresses. We offer
Postal Priority and Express for PO Boxes.
UPS Overnight (1 business day)
Deliverable within the continental United States, Alaska, Hawaii or U.S.
territory.
Provided you place your order before 2:45 p.m. Eastern Standard Time on a
business day, we will process your order and arrange for UPS to pick it up that
same day. UPS will then deliver your order within 1 business day after pick up.
If you place your order after the 2:45 p.m. deadline or on a non-business day,
we will process it and ship it on the next business day. For instance, Sunday
orders are processed and shipped on Monday and should be delivered on Tuesday.
Exceptions:
UPS does not pick up or delivery on US holidays and your order may be delayed
due to a holiday. This will be noted when you checkout and in your order status
online.
UPS only delivers to street addresses and not PO/APO/FPO addresses. We offer
Postal Priority and Express for PO Boxes.
How To Ship To Military Addresses
For shipping purposes, all U.S. military personnel are considered in the United
States, regardless of where they are stationed. Because of this, there are
certain special guidelines to follow when filling out a military delivery
address.
For City, Enter either APO (for Army Post Office) or FPO (for Fleet Post
Office).
For State, Select AA (Armed Forces Americas), AE (Armed Forces Europe, Middle
East), or AP (Armed Forces Pacific).
Enter the zip code provided by the military.
For Country, select United States regardless of where the recipient is
stationed.
Because of military guidelines, we have to ship your order via the United States
Postal Service
International/Canadian Shipping Methods
All international deliveries must pass through customs, which might affect your
delivery date. Any government or regional taxes or duties are your
responsibility and are not included in the shipping charges.
Postal Service Air (1 to 4 weeks)
Postal service air orders are processed in our warehouse facilities within 2
business days. These orders are then delivered within 1 to 4 weeks, allowing
time to clear customs.
Postal Service Express (4 to 7 business days) Postal service express orders are
processed and picked up for delivery as soon as possible. You should receive
your order within 4 to 7 business days, allowing time to clear customs.
FedEx Priority (1-3 business days)
Place your order before 2:45 p.m. Eastern Standard Time, Monday-Friday, we will
process your order and arrange for pick up that same day. You should receive
your order within 1 to 3 business days, allowing time to clear customs.
Exceptions:
FedEx does not pick up or delivery on holidays and your order may be delayed due
to a US holiday. This will be noted when you checkout and in your order status
online.
Additional Shipping Information/Requirements
Devine Fantasy requires a signature for all orders totaling more than $250.
UPS requires a signature if your order includes an item priced $100 or higher
and when you are reshipped an item or an order.
Backorder Items Shipping
If one of your items is backordered, it will be shipped separately on a later
date via standard shipping. We cannot ship free or backordered items by express
mail. This is noted in your Order Status online. We will not charge you extra to
ship a backordered item and if you choose an express option and none of your
items in your order shipped that method, we will refund you the difference
immediately.
Answers to Frequently Asked Shipping Questions
Can I track my order?
Can I track my order?
If you selected one of our express delivery options such as UPS 2-Day, then you
can check its status on
Where is My Order? page and track your order as it leaves our warehouse
facilities makes its way to your door.
If you selected Standard Shipping, you can track your package with the ups
tracking number from the order page.
We have multiple distributors so your order may come separately depending on availability of items at a given distributor.
You do not pay additional shipping if your order has to ship from more than one warehouse.
We accept payment by Cashiers Checks, Money Orders, Company Checks, and Wire Transfers. Cashiers checks may be verified with the issuing bank. Company checks & personal checks must clear our bank before merchandise is shipped. Please make checks payable to S & M Products. For Wire Transfer instructions please send email request to lblanks@AdultToyMail.com or call us at 1-573-436-1266. Please allow 2 weeks for checks to
clear.
We also accept payment by all major credit cards; Visa, MasterCard, American Express, and Discover Card. We prefer to ship your order to the credit card billing address. Shipping addresses other than the credit card billing address may be rejected and/or will delay shipment.
All Shipping Prices Includes Insurance!
There Is No Additional Insurance Charge!
Photos of some accessories may be for illustrational purposes only.
Customers with P.O. Box and APO address must call first, and know that you can
pay by wire transfer, USA money order or certified check only.
International orders must call first to get shipping costs and know that you
can pay by wire transfer, USA money order, certified check, credit card in us
funds.
All our items are brand new, factory sealed, and include all the
manufacturers; original packaging, included accessories and warranty.
Refunds & Returns
No Refunds. Exchanges only accepted within 30 days from receiving your order
and according to listed guidelines.
S & M Products offers a 30 day exchange policy for defective items only (for
the identical model) provided the following guidelines are followed:
1.
All merchandise must be returned in original manufacturers packaging,
including instruction manuals, blank warranty cards and copy of customer sales
invoice.
2.
All supplied manufacturers accessories are included in original factory
packaging.
3.
All returns must be double boxed and accompanied by a Return Authorization
(RA) number. Please contact our customer service division at 1-573-436-1266
for your RA number.
Please place the RA number on the box being returned. All returns that do not
have RA numbers on them will not be accepted.
Shipping and insurance charges are not refundable.
S & M Products RA number issued by our staff.
Refunds will not be given for shipping and handling.
Contact us by Email Our trained Sales and Customer Service staff is always available to
immediately respond to your emails. If you have any questions or comments
click on the email link below. We ask that you allow a response time of up to
24 hours from the time we receive your email.
Order may be shipped from different locations
We have multiple distributors so your order may come separately depending on availability of items at a given distributor.
Your order is automatically forwarded to the next warehouse in line until your complete order has shipped. You do not pay additional shipping if your order has to ship from more than one warehouse due to a back-order condition.
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